General Information

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. 

Note: Please ensure that the full name and address are typed or written in English. For HongKong, we require address in CHINESE, please also fill in a CHINESE name if you have one.

We don't recommend the  PO Boxes address since it is not available to a PO Box.  For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes RK to import the goods on his behalf. Further, the consignee/buyer agrees RK may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Please email support@rkgaming.com to request for the customs invoice.

Shipping Rate & Processing Time

For U.S. Domestic  orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. 
For in-stock products, your order is expected to be shipped within 3 working days. This is just an estimate and doesn't include weekends or holidays.
Your final shipping cost is displayed at the point of checkout.

Shipping Fees

Free domestic shipping within the continental USA. Domestic orders outside the 48 continental states: Alaska, Hawaii, Puerto Rico & the U.S. Virgin Islands  are required to pay $10 additional cost. 

Now offering free shipping to Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Poland, Portugal, Slovenia, Spain, Sweden, Bulgaria, Croatia, Lithuania, Slovakia, Latvia, Luxembourg, Malta, Netherlands, Romania.

*Shipping fees are non-refundable. If you refuse any shipments from Rkgamingstore.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.  

Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
RKgamingstore does not hold or accept responsibility for packages that have been reported as delivered by the carrier. 

Out Of Stock Items

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock or contact you with alternative options. 

VAT or import tax included?

Our product price does not include VAT or import tax of your shipping destination. But we’ll try our best to declare a comparatively reasonable value for the product. If you have further questions, please feel free to email us at support@rkgamingstore.com

*Please note that for customers in Southeast Asia, any customs duties or import taxes are the responsibility of the recipient. Ensure you check with your local customs office for details about applicable fees before placing your order.

How do I get my tracking number?

All orders will be processed after full payment is received. Tracking number will be sent to your email once it ships out. Or you can track your order here. If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.

How Do I Change the Shipping Address or Cancel My Order?

Contact support@rkgaming.com immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order. Please kindly confirm your address and information before placing the order.

How Do I Know My Package Has Shipped And Is On Its Way? 

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. If you require any further information, feel free to contact support@rkgaming.com

When will my pre-order ship?

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. 

When you order multiple things from RK does it come in one box?

When you buy several items in your order, it may not be combined into the same pacakge. Please feel free to contact support@rkgaming.com to help.