What’s covered?

Defects due to faulty materials and workmanship of the product.

What’s NOT covered?

1.Damage caused by the owner when attempting to fix or alter the product by himself or herself.

2.Damage caused by misuse, abuse, neglect, alterations or unauthorized repair.

3.Natural depreciation.

Warranty Period

Products purchased from rkgamingstore.com will come with a one-year warranty period.

Orders placed during April 2026 (excluding open-box products) will be eligible for an extended 6-month warranty, providing a total warranty period of 18 months.

*All open-box RK products are in original condition and covered by a 6-month warranty.

*RK members are eligible for an additional 6-month warranty extension as part of their membership benefits.

How to request technical and software support?

Please contact us by email via support@rkgaming.com. 

Any Question

Please feel free to contact us by email via support@rkgaming.com and we’ll do our best to reply you.